Privacy Policy

This Privacy Policy explains how justcasino, operating via justcasinoz.com, collects, processes, and protects personal information. It applies to all players, registered account holders, and visitors to our website. This policy is effective from 1 January 2025 and reflects our ongoing commitment to compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and applicable international standards.

Who We Are

justcasino is owned and operated by Dama N.V., a company registered under the laws of Curaçao with registration number 152125, legal address at Julianaplein 36, Willemstad, Curaçao. EU payment agent services are provided by Strukin Ltd., registration number ΗΕ 407624, located at 12 Dimostheni Severi Avenue, 6th Floor, Office 601, Nicosia, Cyprus. Additional licensing is held by Just Entertainment B.V., registration number 160603. Dama N.V. operates under licence numbers 8048/JAZ2020-13 (Antillephone N.V.) and OGL/2025/164/0246 (Curaçao Gaming Control Board), valid until 2025.

For all privacy and data protection queries, you may contact our Data Protection Officer (DPO) via [email protected] or [email protected].

What Personal Data We Collect

Personal Identification Data: Full name, date of birth, residential address, email address, phone number.
Technical Data: IP address, device details, browser type, operating system, connection logs.
Payment & Financial Data: Bank account details, credit/debit card numbers, transaction history.
Behavioral Data: Betting history, game preferences, clickstream data, site navigation patterns.
Cookies & Similar Technologies: Session identifiers, tracking pixels, and analytics scripts for functional and marketing use.

Legal Basis for Processing

User Consent: Voluntarily provided data for account creation, marketing communications, and cookies.
Contractual Necessity: Processing required to deliver gaming services, process payments, and manage your account.
Legitimate Interests: Fraud detection, site improvement, analytics, responsible gambling enforcement.
Legal Obligations: Compliance with KYC/AML duties, tax and regulatory reporting, law enforcement requests.

Purpose of Processing

Delivery and maintenance of interactive gaming services.
Enhancing user experience and platform performance.
Conducting marketing campaigns and sending promotional offers (if opted-in).
Statistical analysis and market research.
Preventing fraudulent activities and maintaining game integrity.

Disclosure & Sharing

Your personal data may be disclosed under the following circumstances:

Payment Providers: For processing deposits, withdrawals, and payment verification.
Service Providers: Technical, analytical, and marketing partners performing tasks on our behalf.
Regulatory Authorities: When required under applicable gaming or financial regulations.
Affiliates: Group entities assisting with operations and support functions.
Advertising Networks: Only with your explicit prior consent.

International Transfers

Your data may be transferred to jurisdictions outside Australia, including but not limited to Cyprus and Curaçao. For such transfers, we implement safeguards such as Standard Contractual Clauses, data encryption, and contractual confidentiality obligations to ensure your data is afforded equivalent protection to that required under Australian law.

Data Retention

Personal Identification Data: Retained for up to 5 years after account closure to meet regulatory requirements.
Transaction Records: Held for a minimum of 7 years for taxation and anti-money laundering record-keeping.
Cookies/Behavioral Data: Retained according to type, typically between session duration and 2 years.

Data is securely destroyed or anonymised once it is no longer required for the purposes outlined above.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to regulatory retention obligations).
Restrict or object to certain types of processing.
Request data portability in a structured, machine-readable format.
Withdraw consent to marketing communications at any time.

Cookies & Tracking Technologies

Session Cookies: Essential for site functionality during your active session.
Persistent Cookies: Store your preferences and login details for future visits.
Third-Party Cookies: Used for analytics, advertising, and improving user experience.

You can manage or disable cookies via your browser settings or, where available, through your justcasinoz.com account privacy panel.

Data Security

We implement robust technical and organisational measures to protect your data, including:

Encryption: SSL/TLS encryption for data in transit.
Access Controls: Role-based access to personal data.
Regular Security Audits: Periodic system and process reviews.
Staff Training: Ongoing education on data protection and privacy compliance.

Complaints & Contacts

If you have concerns about how we process your data, please contact our DPO at [email protected] or submit a request to [email protected]. We will investigate and respond in line with our complaint-handling procedures and applicable regulatory timelines. If you are not satisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC).

Updates

We may amend this Privacy Policy to reflect changes in legislation, operations, or technology. Updates will be published on this page, with a revised effective date. You are encouraged to review the policy periodically to stay informed about how we are protecting your information. Last revised: 1 January 2025.