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Responsible Gaming

Responsible gaming is the principle of approaching gambling entertainment with awareness, control, and balance. At justcasino (operated exclusively through justcasinoz.com), we are committed to ensuring that your play remains a safe and enjoyable leisure activity. Our goal is to provide you with clear information, effective self-management tools, and direct access to support if you ever feel your gambling is becoming problematic. We promise to support you at every stage with confidential, non‑judgmental assistance.

Risk Awareness

OBSERVE: Gambling disorder is recognised in Australia as a behavioural addiction with identifiable warning signs. EXPAND: Understanding these helps you intervene early. REFLECT: If you recognise these signs, consider using our tools or seeking help.

  • Spending more time or money than planned on casino games.
  • Thinking about gambling when not playing, feeling restless when attempting to cut back.
  • Chasing losses or increasing bet sizes to regain funds.
  • Neglecting work, study, or social obligations due to gambling.
  • Borrowing money or selling possessions to fund gambling.

Self‑Assessment Checklist

Answer "Yes" or "No" to the following statements:

  • I often gamble longer than I intended.
  • Friends or family express concern about my gambling.
  • I hide my gambling activity from others.
  • I have tried and failed to cut back on gambling.
  • I use gambling as a way to escape stress or problems.

If you answered "Yes" to two or more, we recommend you explore our Limits & Tools and consider professional support.

Limits & Tools

OBSERVE: AU guidelines encourage proactive player‑set limits. EXPAND: These are integrated into your account dashboard. REFLECT: Applying limits can prevent harm before it arises.

Deposit Limits

  1. Log in to your justcasino account at justcasinoz.com.
  2. Navigate to My Account -> Responsible Gaming -> Deposit Limits.
  3. Select daily, weekly, or monthly limit type.
  4. Enter your preferred maximum deposit amount in AUD (e.g., daily $100, weekly $500, monthly $1,500).
  5. Click "Confirm" to apply. Limits take effect immediately.

Time Limits & Breaks

  • Use the session timer in Responsible Gaming settings to cap daily play time (e.g., 60, 120 minutes).
  • Activate a "Time‑Out" to block access for 24, 48, or 72 hours via My Account -> Time‑Out.

Self‑Exclusion

OBSERVE: Self‑exclusion is a critical harm‑minimisation measure recognised by AU law. EXPAND: It can be temporary or permanent. REFLECT: Choosing the right period can aid recovery.

  1. Log in and go to My Account -> Responsible Gaming -> Self‑Exclusion.
  2. Select an exclusion period between six (6) months and lifetime.
  3. Review the consequences: during exclusion you cannot log in, place bets, or request withdrawals; outstanding balances will be refunded subject to terms within 10 working days.
  4. Confirm your decision; you will receive email confirmation to your registered address.
  5. For assistance, email [email protected].

Support Resources

If you need further help, these services provide confidential, free assistance:

Help for Family

Approaching a loved one about gambling concerns requires empathy and facts:

  • Choose a calm, private setting and express observations without judgment.
  • Encourage them to use operator tools and contact professional services.
  • Join family support groups such as Gam‑Anon or online forums to share experiences.
  • Consult a psychotherapist or call national hotlines (e.g., 1800 858 858 in AU) for guidance.

Operator's Commitment

OBSERVE: As a licensed operator under Curaçao jurisdiction serving AU clients, justcasino has obligations to minimise harm. EXPAND: Our systems monitor behavioural indicators of at‑risk play. REFLECT: We act when credible evidence suggests a risk to player welfare.

  • Behaviour analysis of betting frequency, rapid deposit patterns, chasing losses.
  • Automated and manual review triggers warning messages in‑session.
  • Support staff may initiate contact via email or phone when risk patterns are detected, offering limit settings, Time‑Out, or self‑exclusion.

Updates

You will be notified of material changes to this Responsible Gaming Policy via:

  • Email to your registered address.
  • Website notification banner upon login.

Last updated: 15 January 2025

Contact & Feedback

For self‑control support, tool settings, or responsible gaming enquiries, contact our dedicated team:

You may also request assistance through our forthcoming feedback form in the Responsible Gaming section of your account.